Coaching and Courses
Coaching and Courses
Courses
Be the leader everyone wants to work for.
Leader Effectiveness Training
Leader Effectiveness Training
★ Most Requested Course
Leader Effectiveness Training is a 2-3 day, high-level skill development course that is fun and engaging!
- One of our certified trainers will travel to your workplace to guide your organization through this 2-3 day course.
- Teams and individuals are invited to attend the L.E.T. classes we host in Pinellas County, Florida.
Instructors
Dr. Sara Allen
Course Description
All L.E.T. Workshops are led by specially-trained and authorized L.E.T. Facilitators. Throughout the intensive program, you will learn how and when to utilize the L.E.T. skills through presentations, coaching, video demonstrations, coaching, skill practice exercises, (did we mention coaching?) workbook exercises and small group discussions and activities.
After the L.E.T. Workshop, it is expected that you will have learned how to:
- Determine who “owns the problem” in a given situation.
- Determine what to do when another’s behavior is interfering with you meeting your needs.
- Learn to best resolve a conflict you have with another person.
- Identify and avoid the Roadblocks that cause most helping attempts to fail.
- Help another person with a problem.
- Use I-Messages to confront another’s unacceptable behavior, acknowledge others’ efforts, and prevent problems.
- Much more.
CX Demystified
CX Demystified
Instructor
Course Description
What You’ll Accomplish:
- Learn what Customer Experience (CX) is and how you can use it to grow your business.
- Learn how to create a hospitality culture centered around your team and your customers.
- Establish common values that make people want to join your movement.
- Create YOUR compelling Brand Story.
- Analyze your physical space and identify areas for improvement.
- Identify the details of your customer journey and how enhance each of those interactions.
- Learn how to use creativity to create unique experiences that get people talking about you. (Even if you think you’re not very creative!)
- Craft a “Sense of Arrival” for your customers.
- Identify Pain Points and design solutions.
- Learn how to increase your revenues and profits with CX.
Who It’s For:
- Independent business owners who want to grow their business and outcompete the bigger brands in their market.
Who It’s NOT For:
- Business owners who fear change or those looking for a quick revenue “hack” without putting in real effort.
Developing Visionary Leadership or Teams
Developing Visionary Leadership or Teams
Instructor
Course Description
- Visionary qualifications (requirements or characteristics of visionary outlook)
- Fostering Forward Thinking
- Methods of balancing short-term goals with long-term vision
- Implementing “On-Purpose”
- Planning, Plotting and Plodding
- Establishing Clear and Inspiring Vision
85% of employers consider Creativity to be the #1 quality they look for in new hires.
Studies show companies that encouraged a creative culture were 3.5% more likely to achieve 10% revenue growth goals than companies where creativity wasn’t a priority. Those companies were 50% more likely to report a strong market leadership position over competitors.
69% of creative firms won awards for “Best Places To Work” verses 27% of less creative companies.
Recruiting Creative Employees
Recruiting Creative Employees
Instructor
Course Description
- Their Value to the Business of the Business (Problem solving, efficiency, marketing, productivity, revenue, etc.)
- Characteristics or Traits to look for
- Characteristics or Traits to watch out for (or to be prepared for)
- How to Lead (nurture and guide) a Creative Team
- Brainstorming Creatively and Productively
Building a Creative Team
Building a Creative Team
Instructor
Course Description
- Yes. Everyone is creative. Creativity can be trained and practiced.
- Components of Creative Thinking
- Creativity Exercises
- Creative Thinking Techniques
- Creative Brainstorming Techniques
Coaching
Your people will thank you.
One-on-One Business Coaching
One-on-One Business Coaching
★ Highly Requested
Build your skills, increase your productivity, and become a stronger leader for your employees.
Coaches
Christie McMullen
Team Business Coaching
Team Business Coaching
★ Highly Requested
Build your skills, increase your productivity, learn to better communicate with your team, and solve your current team/company problems.
Coaches
Christie McMullen
Personality Assessments
Wired that Way
Wired that Way
Explore your personalty and that of your co-workers/family with the Wired that Way assessment and analysis.